Senior AI/ML Engineer

Felix Mathew

Austin, Texas felix-mathew@outlook.com +1 (469) 727-9599 linkedin.com/in/mathew-felix github.com/mathew-felix

Profile

Senior AI/ML Engineer and Data Scientist with 8+ years of experience designing predictive models, distributed data pipelines, and enterprise Generative AI architectures. Specialized in secure hierarchical agents, GraphRAG and multi-agent retrieval, multimodal document intelligence, explainable ML, and production LLM evaluation.

Experienced in regulated financial and healthcare environments, including PII/PHI controls, deterministic guardrails, transparent decisioning, high-availability Kubernetes deployments, and continuous semantic-drift monitoring.

Technical strengths

Agentic & Generative AI

LangGraph, LlamaIndex, GraphRAG, MRAG, Gemini, Claude, VLMs, BERT, MCP

Machine Learning

Scikit-learn, XGBoost, LightGBM, Random Forest, LSTM, 1D-CNN, TensorFlow, Keras, SHAP

LLMOps & Governance

LangSmith, RAGAS, MLflow, Evidently AI, LLM-as-a-Judge, NeMo Guardrails, prompt-injection defense

Data Platforms

Kafka, Airflow, PySpark, Spark SQL, Databricks, Snowflake, PostgreSQL, Redis, Pinecone, FAISS

Cloud & Engineering

AWS, GCP Vertex AI, Azure ML, Kubernetes, Docker, GitHub Actions, FastAPI, Flask, Python, SQL

Inference & Evaluation

vLLM, TensorRT, Triton, semantic caching, LoRA/QLoRA, cross-encoders, Prometheus, Grafana

Professional experience

Senior AI Engineer

Freedom Mortgage · Dallas, Texas

Agentic Underwriting Intelligence & Borrower Servicing Automation

  • Reduced manual underwriter document-review time by 43.2% by architecting a VLM pipeline for 1.4M+ unstructured financial documents annually.
  • Delivered a 28.7% Tier-1 call deflection rate through GraphRAG retrieval across servicing guidelines and regulatory policies.
  • Reached sub-920ms response times by integrating secure, parameterized MCP tool calls with enterprise loan-origination systems.
  • Sustained zero downtime across 2.1M+ monthly inference requests using LangGraph, Docker, Kubernetes, and AWS EKS.
  • Achieved a 99.99% zero-leakage audit score through streaming PII redaction and deterministic guardrails.

Core technologies: Python, LangGraph, GraphRAG, VLMs, MCP, LangSmith, FastAPI, AWS EKS, Kafka, Kubernetes

AI Engineer

Humana · Dallas, Texas

Feb 2025 — Dec 2025

Agentic AI Platform & Member Experience Automation

  • Deployed a LangGraph, Vertex AI, and Gemini hierarchical-agent platform to 18,400+ active member advocates.
  • Improved Medicare eligibility retrieval accuracy by 42.7% and reached sub-850ms multi-stage latency using MRAG, E5 embeddings, and cross-encoder reranking.
  • Reduced structured data-retrieval time by 28.4% through MCP-based access to PostgreSQL and EHR systems.
  • Maintained 99.95% uptime across 1.2M+ daily AI API requests on GCP and Kubernetes.
  • Reduced flagged inaccurate outputs by 31.5% using continuous RAGAS and LLM-as-a-Judge evaluation.

Core technologies: Python, LangGraph, Vertex AI, Gemini, MRAG, FastAPI, MCP, RAGAS, GCP, Kubernetes, PostgreSQL

Machine Learning Engineer

Yubi (formerly CredAvenue) · Bengaluru, India

Feb 2023 — Jul 2023

Institutional Credit Scoring & Automated Underwriting Engine

  • Achieved 99.88% validation accuracy for institutional credit-risk assessment with tuned XGBoost and LightGBM models.
  • Implemented SHAP explanations that supported risk-audit approval with zero Q2 regulatory violations.
  • Reduced financial reconciliation latency from 45.3 minutes to 9.2 minutes using Kafka and Snowflake.
  • Served 12,400+ institutional participants with a sub-112ms P95 FastAPI inference endpoint.

Core technologies: Python, XGBoost, LightGBM, SHAP, BERT, Databricks, MLflow, Snowflake, Kafka, FastAPI, AWS

Software Engineer Trainee — ML & Data Engineering

NeoSOFT Technologies · Mumbai, India

Aug 2021 — Jan 2023

Enterprise Predictive Analytics & Big Data Platforms

  • Reduced daily batch execution from 52 minutes to 14 minutes across 34.7M daily events with PySpark and Airflow.
  • Reduced retail inventory stockout anomalies by 23.4% using Scikit-learn and Random Forest forecasting.
  • Improved fraud true-positive detection by 19.2% with real-time anomaly classifiers.
  • Cut multi-cloud deployment time by 35% using Docker and GitHub Actions across AWS SageMaker and Azure ML.

Core technologies: Python, PySpark, Scikit-learn, XGBoost, Airflow, AWS SageMaker, Azure ML, Docker, PostgreSQL, Redis

Associate Software Engineer — Data Science

Dozee · Bengaluru, India

Aug 2017 — Jul 2021

Contactless Remote Patient Monitoring & Predictive Health Analytics

  • Reduced environmental artifact noise by 31.4% through digital filtering of Ballistocardiography signals.
  • Reached 94.6% classification accuracy for respiratory anomalies with 1D-CNN and LSTM architectures.
  • Predicted acute clinical deterioration trends an average of 4.2 hours before visible symptom onset.
  • Reduced non-critical alert fatigue by 18.7% across 5,640 monitored hospital beds.
  • Sustained sub-240ms processing latency through Dockerized Flask services on AWS EC2.

Core technologies: Python, TensorFlow, Keras, LSTM, SciPy, Pandas, NumPy, Flask, AWS, Docker, signal processing

Selected architecture projects

Multimodal Document Intelligence Platform

Designed an asynchronous LangGraph, Claude, and MCP document pipeline that extracted 4.2M+ nested structural elements at 87.4% accuracy, reduced end-to-end latency by 41.2%, and cut token consumption by 37.3%.

Zero-Trust Generative AI Gateway

Architected a FastAPI reverse proxy with streaming redaction, distributed rate limiting, asynchronous RAGAS evaluation, and multi-model Bedrock fallback; sustained 99.96% availability across 1.8M+ weekly requests.

Education

Texas State University

Master of Science in Computer Science · Thesis Option

Machine Learning, Parallel Processing, Algorithms, Database Theory, Advanced Software Engineering

Certifications

  • AWS Certified Developer — Associate2026
  • AWS Certified AI Practitioner2026
  • Microsoft Azure AI Apps and Agents Developer Associate2026